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Order and Shipping

Q: How long does it take for my order to arrive?
A: Each piece is custom-made by my own hands after your order is placed. Production time typically takes 5–7 days, with a maximum of 15 days in case of delays. Once shipping begins, you’ll receive a confirmation email with a tracking number. Delivery time averages 5–15 days and may vary depending on the destination country. Please note that unexpected issues in the destination country may affect the delivery timeline.
Q: Can I change or cancel my order?

A: Order changes and cancellations are only possible before production begins. Please contact me as soon as possible after placing your order.

Q: Is international shipping available?
A: Yes, Ape Object offers international shipping. Orders are shipped via EMS, and the local postal service in each country completes the delivery. If your country is not listed in the shipping options, please contact me.
Q: How can I track my order?
A: Once your order has shipped, we will send a confirmation email with a tracking number. You can use this number to track your shipment through EMS or the postal service website in your country.
Q: Are there any additional charges?
A: For international shipping, some countries may apply customs duties, which are the responsibility of the buyer. Customs rates and fees vary by country, so for more detailed information, please check with your country’s customs office.
Q: How is the product packaged for delivery?
A: All Ape Object products are delivered in custom packaging crafted to reflect the brand’s aesthetic. The package includes a polishing cloth for jewelry care, a certificate of authenticity, and a premium jewelry box. For detailed images, please refer to the bottom of the product detail page.

Product Information and Management

Q: What materials are Ape Object products made from?
A: Ape Object jewelry is crafted from Sterling Silver (Silver 925), with each piece meticulously finished by hand.
Q: Are there any precautions for using Ape Object products?
A: Our products are crafted from Sterling Silver (Silver 925), a soft metal that requires care to avoid scratches and impacts. Additionally, exposure to sulfur in the air, sweat, moisture, dust, nicotine, perfume, and cosmetics can cause discoloration, so please handle with care. It’s best to avoid wearing the jewelry while exercising, swimming, showering, or sleeping.
Q: Could an allergic reaction occur?
A: Although rare, some individuals may experience an allergic reaction. If you notice any symptoms of an allergy, please discontinue use immediately.
Q: How should I care for Silver 925 jewelry?
A: After wearing, gently wipe the surface with a soft cloth or a "Polishing Cloth" and store it in a jewelry case to minimize exposure to air and prevent discoloration.
Q: Are there any special precautions for cleaning the product?
A: Ape Object products undergo an oxidation process to achieve their unique finish. Please only use a "Polishing Cloth" for maintenance. Avoid using any other cleaners, as they may cause discoloration or stains on the product.
Q: Can I request a product repair?
A: Ape Object provides a product repair service. For defects covered by warranty, the warranty period is one year from the date listed on the certificate of authenticity. However, for damages caused by customer negligence, round-trip shipping fees and certain repair costs will apply. After assessing the item’s condition, we will inform you of the repair feasibility and exact costs.

Custom Orders & Services

Q: Do you offer custom-made services?
A: Yes, I provide custom-made options to create a unique piece with special meaning just for you. For more details, please feel free to contact me directly.
Q: Do you offer engraving services?
A: I offer engraving services for special messages or memorable dates. For availability and costs, please reach out to me after placing your order.

Exchange and Return

Q: What is your exchange and return policy?


  • General Policy: Products are customized through a handcrafted process after payment, so returns are not accepted except in cases of product defects. We are not responsible for replacement, return, or damage compensation for products damaged due to consumer negligence or for items whose warranty period has expired. If repair is possible, separate repair costs will apply.

  • Shipping Costs: Customers are responsible for the shipping costs for returns or exchanges, except in cases where the return/exchange is due to our error.

  • Return/Exchange Request: Requests for return or exchange can be made within 7 days of receiving the product. Any unilateral requests that have not been discussed with us may be canceled. In principle, service requests should be made via email, and after applying, the service will proceed following consultation with the customer.

  • Warranty Requirement: The warranty must be attached when requesting a repair, exchange, or refund.

Conditions for Return/Exchange

  • Return/Exchange Possible If:
    There is an error on the seller’s part (such as receiving a product with the wrong color, size, etc.).

  • Return/Exchange Not Possible If:

    • Cancellations for a simple change of mind are not allowed due to the handcrafted nature of each item.
    • Incorrect size orders cannot be exchanged or returned, so please double-check sizes before ordering.
    • Minor differences between product photos and the actual product are expected and are not valid grounds for return.
    • The product is lost or damaged due to consumer negligence (except if the packaging is damaged solely to check contents).
    • The product’s value has significantly decreased due to use by the consumer.
    • The value of the product has naturally decreased over time.

Additional Inquiries

Q: Are there any member-exclusive benefits or discounts?
A: By joining the Ape Object community (newsletter), you’ll be the first to receive updates on new limited editions, events, and exclusive discounts.


Q: What payment methods are available?
A: We support payment through PayPal and credit cards (Eximbay).

Order and Shipping

Q: How long does it take for my order to arrive?
A: Each piece is custom-made by my own hands after your order is placed. Production time typically takes 5–7 days, with a maximum of 15 days in case of delays. Once shipping begins, you’ll receive a confirmation email with a tracking number. Delivery time averages 5–15 days and may vary depending on the destination country. Please note that unexpected issues in the destination country may affect the delivery timeline.
Q: Can I change or cancel my order?

A: Order changes and cancellations are only possible before production begins. Please contact me as soon as possible after placing your order.

Q: Is international shipping available?
A: Yes, Ape Object offers international shipping. Orders are shipped via EMS, and the local postal service in each country completes the delivery. If your country is not listed in the shipping options, please contact me.
Q: How can I track my order?
A: Once your order has shipped, we will send a confirmation email with a tracking number. You can use this number to track your shipment through EMS or the postal service website in your country.
Q: Are there any additional charges?
A: For international shipping, some countries may apply customs duties, which are the responsibility of the buyer. Customs rates and fees vary by country, so for more detailed information, please check with your country’s customs office.
Q: How is the product packaged for delivery?
A: All Ape Object products are delivered in custom packaging crafted to reflect the brand’s aesthetic. The package includes a polishing cloth for jewelry care, a certificate of authenticity, and a premium jewelry box. For detailed images, please refer to the bottom of the product detail page.

Product Information and Management

Q: What materials are Ape Object products made from?
A: Ape Object jewelry is crafted from Sterling Silver (Silver 925), with each piece meticulously finished by hand.
Q: Are there any precautions for using Ape Object products?
A: Our products are crafted from Sterling Silver (Silver 925), a soft metal that requires care to avoid scratches and impacts. Additionally, exposure to sulfur in the air, sweat, moisture, dust, nicotine, perfume, and cosmetics can cause discoloration, so please handle with care. It’s best to avoid wearing the jewelry while exercising, swimming, showering, or sleeping.
Q: Could an allergic reaction occur?
A: Although rare, some individuals may experience an allergic reaction. If you notice any symptoms of an allergy, please discontinue use immediately.
Q: How should I care for Silver 925 jewelry?
A: After wearing, gently wipe the surface with a soft cloth or a "Polishing Cloth" and store it in a jewelry case to minimize exposure to air and prevent discoloration.
Q: Are there any special precautions for cleaning the product?
A: Ape Object products undergo an oxidation process to achieve their unique finish. Please only use a "Polishing Cloth" for maintenance. Avoid using any other cleaners, as they may cause discoloration or stains on the product.
Q: Can I request a product repair?
A: Ape Object provides a product repair service. For defects covered by warranty, the warranty period is one year from the date listed on the certificate of authenticity. However, for damages caused by customer negligence, round-trip shipping fees and certain repair costs will apply. After assessing the item’s condition, we will inform you of the repair feasibility and exact costs.

Custom Orders & Services

Q: Do you offer custom-made services?
A: Yes, I provide custom-made options to create a unique piece with special meaning just for you. For more details, please feel free to contact me directly.
Q: Do you offer engraving services?
A: I offer engraving services for special messages or memorable dates. For availability and costs, please reach out to me after placing your order.

Exchange and Return

Q: What is your exchange and return policy?


  • General Policy: Products are customized through a handcrafted process after payment, so returns are not accepted except in cases of product defects. We are not responsible for replacement, return, or damage compensation for products damaged due to consumer negligence or for items whose warranty period has expired. If repair is possible, separate repair costs will apply.

  • Shipping Costs: Customers are responsible for the shipping costs for returns or exchanges, except in cases where the return/exchange is due to our error.

  • Return/Exchange Request: Requests for return or exchange can be made within 7 days of receiving the product. Any unilateral requests that have not been discussed with us may be canceled. In principle, service requests should be made via email, and after applying, the service will proceed following consultation with the customer.

  • Warranty Requirement: The warranty must be attached when requesting a repair, exchange, or refund.

Conditions for Return/Exchange

  • Return/Exchange Possible If:
    There is an error on the seller’s part (such as receiving a product with the wrong color, size, etc.).

  • Return/Exchange Not Possible If:

    • Cancellations for a simple change of mind are not allowed due to the handcrafted nature of each item.
    • Incorrect size orders cannot be exchanged or returned, so please double-check sizes before ordering.
    • Minor differences between product photos and the actual product are expected and are not valid grounds for return.
    • The product is lost or damaged due to consumer negligence (except if the packaging is damaged solely to check contents).
    • The product’s value has significantly decreased due to use by the consumer.
    • The value of the product has naturally decreased over time.

Additional Inquiries

Q: Are there any member-exclusive benefits or discounts?
A: By joining the Ape Object community (newsletter), you’ll be the first to receive updates on new limited editions, events, and exclusive discounts.


Q: What payment methods are available?
A: We support payment through PayPal and credit cards (Eximbay).